Customizing your Draftable API account and comparison viewer

Draftable API accounts can be tailored to your needs – from the comparison viewer’s appearance and controls to the way changes are displayed. These settings are managed by the Draftable team. This article explains what you can request and how to request it.

Customizing your Draftable API account and comparison viewer

Your Draftable API account comes with sensible defaults, but many aspects of your account and the online comparison viewer can be tailored to your organisation’s needs.

These settings are managed by the Draftable team on your behalf. To change any of the options below, contact Draftable support from the email address associated with your account and let us know what you would like to adjust. We will confirm the change and apply it to your account.

There is nothing to install or configure on your side. Tell us what you would like changed and we will take care of it. Most viewer changes apply to new comparisons created after the change is made.

Account details

Option	What you can request
Account email address	Update the email address associated with your account.

File size and page limits

Each account has a default limit on the size and length of the files you can submit for comparison. By default this is approximately 40 MB per file and around 1,000 pages per file. Files above the limit are rejected and the comparison will not run.

In some edge cases these limits can be increased. If your documents are larger than the defaults, contact support and we will review your use case.

Raising file size or page limits can lead to slower comparisons and degraded performance, particularly for very large documents. We will discuss the trade-offs with you before making any change.

White labelling

If you are interested in white labelling, get in touch with our sales team and they will talk you through the options.

Comparison viewer controls

You can ask us to show, hide or change the default behaviour of the controls in the comparison viewer:

Control	What you can request
Default zoom	Set the zoom level applied when a comparison first opens (for example, fit to page width).
Zoom button	Show or hide the zoom control.
Cursor button	Show or hide the cursor-mode control.
Default cursor mode	Set the default cursor to Grab (pan the document) or Select (select text).
Search	Show or hide the search control.
Print button	Show or hide the print export button.
Download button	Show or hide the download export button.
Help button	Show or hide the help button.
Default comparison view	Open comparisons in side-by-side or single-document view by default.
Change list	Show or hide the change list, and set whether it starts open or closed.
Share button	Show or hide the share button.

Display options

Option	What you can request
Fullscreen	Enable or disable the fullscreen option in the viewer.
Application menu bar	Show or hide the application menu bar.
Menu style	Choose a Standard or Ribbon menu, and enable a more compact layout.

How changes are displayed

Option	What you can request
Show style changes	Choose whether formatting (style) changes are shown alongside content changes.
Default changes shown	Set the default to content and styles, content only, or styles only.
Font size change threshold	Set how large a font-size difference must be before it is flagged as a change, so small, document-wide font shifts are not reported.
Repeated characters	Choose how runs of repeated dots, dashes and underscores (such as leader lines) are handled: shown, hidden or ignored.

Side-by-side comparison options

Option	What you can request
Detect moved text	Mark moved text as a move rather than as a separate deletion and insertion.
Header and footer detection	Detect and account for headers and footers in the comparison.
Include style changes	Include formatting changes in the comparison results.
Include matches	Include unchanged (matching) content in the comparison results.

Change colours

You can set the colours used to mark changes in the comparison viewer:

Marker	What you can request
Deletions	The colour used for deleted content (default red).
Insertions	The colour used for inserted content (default green).
Moves	The colour used for moved content (default blue).

Available colours are red, green, blue, yellow, purple, grey, or none.

How to request a change

1. Email Draftable support

   Email [e-mail] from the address associated with your account.

2. Tell us what you would like changed

   List the settings you would like adjusted from the options above. For white labelling, our sales team will help you with the available options.

3. We apply and confirm the change

   We make the change on your account and confirm once it is live. Viewer changes generally apply to comparisons created after the change.

Need help?

If you are not sure which option you need, or you would like to discuss what is possible for your account, contact us at [e-mail].