How to find log files without exporting

If you’re experiencing issues with Draftable, our support team may request log files to help investigate the problem. While you can export logs through Draftable’s built-in feature, you can also retrieve them manually from your Windows file system.

Follow the steps below to locate and send your Draftable Desktop log files.

Step 1: Reproduce the Issue

Before retrieving the logs, please reproduce the issue you’re experiencing. This ensures that the logs contain the most relevant data for troubleshooting.

Step 2: Locate the Log Files

1. Open the Run Command

   • Press Windows + R on your keyboard to open the Run dialog.
2. Enter the Following Path:

   • Type %LOCALAPPDATA% and press Enter.
     
   • This will open the Local AppData folder in File Explorer.
3. Navigate to the Draftable Log Folder

   • Open the folder named DraftableDesktop.
   • Inside this folder, open draftable-desktop.

Step 3: Send the Log Files

1. Select All Log Files

   • The folder contains multiple log files that are useful for troubleshooting.

     
2. Optional, compress all log files within the folder

   • Select all files and folders and select “Compress to → Zip file”.
     
3. Attach the Zipped Logs (or all the files) to Your Support Request

   • Send the compressed folder to [e-mail] for further investigation.

Additional Information

When submitting your support request, please also include:
✅ The documents that caused the issue (or sample documents if possible)
✅ A description of what happened when the issue occurred
✅ Whether the issue happens with all documents or only specific ones

By following these steps, you’ll help our support team diagnose and resolve the issue faster.