How to enable iManage logging (Diagnostics)

You may be experiencing issues with iManage and Draftable, and as a way to further investigate issues, there is a setting within Draftable Legal to capture logs for iManage specifically.

The settings menu was reorganised in Draftable Legal 26.6. If you are on 26.6 or later, follow the “26.6 and later” tabs below. On earlier versions, follow “Before 26.6”. To check your version, open Settings. The version number shows at the bottom-left (for example, v26.6.0).

This article provides the method for how to activate this logging feature so that additional iManage diagnostic log files can be captured.

How to enable the iManage logging option

Firstly, we need to open the settings menu, this can be done in a few ways:

1. Open settings via the Taskbar

   1. Right-click the Draftable icon in the taskbar

   2. Select Settings as the 2nd option

      26.6 and later

      

      Before 26.6

      

2. Or, open the settings menu via the New Comparison Window

   1. Open the New Comparison window

   2. Select Settings in the top right of the window

      26.6 and later

      

      Before 26.6

      

The setting itself moved in Draftable Legal 26.6. Select the tab for the version you are running.

26.6 and later

With the settings menu open, select DMS Connections, then expand the iManage section. The setting is called Detailed logging.

The iManage section only expands once the iManage integration is switched on with the toggle to the right of the iManage heading.

Switch Detailed logging on if you require additional logging for the iManage integration to be captured.

Before 26.6

Once the settings menu is open navigate to the Integrations section. Here you can access the Enable extra logging for iManage integration.

Select this menu option as highlighted below if you require additional logging for iManage integration to be enabled.

If you have a persisting iManage issue, and you have ensured that iManage logging is enabled, we recommend you reproduce the issue, and then export the Draftable logs.

In 26.6 and later this is done from the Help & Troubleshooting section of the settings menu, using Export error logs under Contact Draftable Support. In versions before 26.6 the same option is in the Troubleshooting section. Either way you will export a zip file of all the logs, and we then recommend you email these logs to us at [e-mail] where we will investigate your issue further from there.